Refund Policy

At Kavya Sri Traders, we strive to ensure that our customers are satisfied with the quality of our products and services. Below, we outline our refund policy to provide clarity and transparency regarding any potential issues that may arise.

1. No Refund Policy:
– We regret to inform our valued customers that we do not offer refunds for any products purchased through our website. Once a purchase is made and processed, it is considered final.
– This policy applies to all items sold on our website, including but not limited to spices, herbs, blends, and any other products available for purchase.
– We encourage customers to carefully review their orders before completing the purchase to ensure accuracy and satisfaction.

2. Quality Assurance:
– We take pride in the quality and freshness of our products. Each item is meticulously sourced, inspected, and packaged to meet our stringent standards.
– In the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately. We will work diligently to address the issue and provide an appropriate resolution.

3. Order Modifications:
– Once an order has been placed and confirmed, modifications or cancellations may not be possible. We process orders promptly to ensure timely delivery to our customers.
– If you need to make changes to your order, please reach out to our customer service team as soon as possible. While we cannot guarantee modifications, we will do our best to accommodate your request if feasible.

4. Shipping and Handling:
– Shipping and handling fees are non-refundable. These charges cover the cost of processing, packaging, and delivering your order to its destination.
– In the event of a return or exchange due to a mistake on our part, Kavya Sri Traders will cover the cost of return shipping. However, if the return is due to customer preference or error, the customer will be responsible for return shipping fees.

5. Contact Us:
– If you have any questions or concerns regarding our refund policy or any other aspect of your shopping experience, please don’t hesitate to contact our customer service team.
– Our dedicated representatives are available to assist you Monday through Friday, during regular business hours. You can reach us via email at [email protected] or by phone at 1-800-555-1234.

6. Policy Updates:
– Kavya Sri Traders reserves the right to update or modify our refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
– We encourage customers to review our refund policy periodically to stay informed about any updates or revisions.

By making a purchase through our website, you acknowledge and accept the terms of our refund policy as outlined above. Thank you for choosing Kavya Sri Traders for your spice needs. We appreciate your business and look forward to serving you with excellence.